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EHCI News, April 2012

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Health Consumer Powerhouse

 


Countdown for EHCI 2012
EHCI NEWSLETTER APRIL 2012

 


Dear reader,

Soon we'll have the pleasure of presenting the 2012 Euro Health Consumer Index (EHCI). This newsletter has provided monthly snapshots of the Index production. The fourth "Countdown" edition contains the following pieces:

  1. 1. Surprising changes in this year's Index!
  2. 2. May 15 is I-Day
  3. 3. "European observation list"
  4. 4. Short intro to EHCI 2012
  5. 5. I want the next newsletter!


Best Regards
Johan Hjertqvist, Founder & President


1. Surprising changes in this year's Index!

It looks as if there will be many rather unexpected changes in the EHCI 2012 ranking. As the final data for each of the 34 compared countries are finally set by the Index research team, a partially different European healthcare landscape takes form. Some successful examples will shine even brighter while a number of countries, still well positioned in the 2009 measurement, now has fallen behind.

– We are surprised how strong some of these movements are, says Dr Arne Bjornberg, HCP COO and head of the EHCI team. Generally speaking European healthcare keeps improving – but there are some remarkable exceptions also among the big countries. As other countries improve, those who do not keep up will lose rank. And there are major countries falling in a way that the only explanation can be real loss of performance.

2. May 15 is I-Day – register before it is too late!

May 15, 2012 will be the Index Day. The 2012 EHCI, ranking the healthcare performance of 34 European nations, will be presented May 15 10.00 hrs in the European Parliament, Brussels.

We hope to see you at the seminar! The vacant seats are running out, so register now by sending us the full name, birth date, address, organization and e-mail address of the participant to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Please let us know if you already have an EP pass. We will confirm with meeting details.


3. EHCI: "European observation list"

The EHCI 2012 will reveal that a group of national healthcare systems among the 34 measured have made evident downturns since the previous ranking three years ago. The EHCI research team finds some of these performance loss examples alarming, suggesting a "European observation list" to monitor the further development in these countries.

There should be an EU concern when some countries start falling behind in healthcare, says the team. There is a need to find explanations: the financial crisis, systems failure, management deficiencies, lack of or low impact from standards and guidelines...?


4. Short Intro to EHCI 2012

The Euro Health Consumer Index is the single recurring pan-European measurement of how well national healthcare systems meet patient/consumer expectations with regard to user information, equal and timely access and treatment outcomes. The initial Index was put together 2005 and has since then expanded, today covering every EU member state and accession nations as well as Norway, Switzerland, Iceland, Albania and FYHR Macedonia, in all 33 countries. This year's update will bring Serbia into the system as the 34th country.

EHCI 2012 builds the ranking on 42 indicators in five sub-disciplines: Patient rights and information, Waiting times, Outcomes, Range and reach of services and Pharmaceuticals. The selection of indicators is decided in co-operation with the External Reference Panel, a group of senior healthcare experts to advise on the Index composition. The Index outcomes are presented in a user-friendly way, with traffic-light colors to tell if a country performs quite well, medium or poor.

The sub-divisions are given a weight indicating how HCP looks at their respective importance, providing Outcomes and Waiting times with the highest weight. Depending on how well a national healthcare system responds to the indicator criteria a total maximum of 1 000 points can be rewarded. The last winner (2009) – the Netherlands – scored 863 points while the weakest competitor, Bulgaria, scored 448 points.

EHCI not only provides a status assessment for each of the 34 countries but as well gradually makes longitudinal analysis possible, as performance data has been generated since 2005. To patients and care consumers EHCI is an opportunity for lay-persons to inform themselves, to compare and to take action to achieve the best possible healthcare. To healthcare industry stakeholders this unique benchmark has an awareness and opinion forming potential. Altogether, better performance transparency and common ways to foster accountability drives healthcare quality – a win-win situation for Europe!

The EHCI methodology is explained on our website www.healthpowerhouse.com.


5. Next newsletter – EHCI top news!

The next – and last – "Countdown" newsletter will summarize the EHCI outcomes, analysis and comments to the launch. It will be published May 21.

Do you want the next EHCI 2012 newsletters in your mailbox? If so, just send us a request to This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will add you to the subscription list for free.

If you want to avoid receiving the newsletter, you can use the same address to disengage from the newsletter list.

 

Which country will be the European healthcare champion 2012?

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Join us in the EP May 15 and you will know!


The 2012 Euro Health Consumer Index (EHCI), ranking the healthcare performance of 34 European nations, will be presented May 15 10.00 hrs in the European Parliament, Brussels. EHCI is the only recurring international ranking of healthcare, produced since 2005 by the Health Consumer Powerhouse (HCP). The previous EHCI (2009) appointed the Netherlands the champion.

 

EHCI News, March 2012

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Health Consumer Powerhouse

 


Countdown for EHCI 2012
EHCI NEWSLETTER MARCH 2012

 


Dear reader,
Soon we'll have the pleasure of presenting the 2012 Euro Health Consumer Index (EHCI). This newsletter will provide monthly snapshots of the Index production. The third "Countdown" edition contains the following pieces: 1. 2. 3. 4. 5. I want the next newsletter!
  1. Commissioner Dalli on EHCI
  2. May 15 is I-Day
  3. Slow progress on e-Health
  4. Short intro to EHCI 2012
  5. I want the next newsletter!
Best Regards
Johan Hjertqvist, Founder & President



1. Commissioner Dalli on EHCI

March 27 HCP met with EU health commissioner John Dalli to provide a brief on the upcoming EHCI. We discussed with the commissioner and his cabinet how to develop and use the only recurring measurement of European healthcare.


2. May 15 is I-Day

May 15, 2012 will be the Index Day. The 2012 EHCI, ranking the healthcare performance of 34 European nations, will be presented May 15 10.00 hrs in the European Parliament, Brussels.

We hope to see you at the seminar! Register by sending us the full name, birth date, address, organization and e-mail address of the participant to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Please let us know if you already have an EP pass. We will confirm with meeting details.


3. EHCI: Slow progress on e-Health

In the last newsletter we looked into potential impact on European healthcare from the financial crises. So far there are few signals in the EHCI system with regard to negative effects (which of course says little about what might show up in the near future). One possible indication on financial crisis impact might be that there seems to be an increase in waiting times for (expensive) elective surgical procedures, most noticeable in countries which were severely hit by the crisis.

A field which in many healthcare systems has had large investments – with uncertain outcomes – is e-Health. The EHCI 2012 will be looking into indicators such as the penetration of EPR (Electronic Patient Records) in primary care (statistics from hospitals are still very uncertain), e-Prescriptions and solutions allowing patients to book their appointments on the Internet. The implementation of such solutions can indicate how efficient the delivery of healthcare is and to what extent patients are involved in raising the process value.

After 20 years of efforts, the practical use of EPR:s is still fragmented around Europe. It looks as if a little more than one third of the 34 national systems will gain a green score on EPR:s (i.e. at least 90 percent penetration among primary care doctors). Around half a dozen countries offer patients the facilities to book appointments on the Internet, a time- and staff-saving resource. E-prescriptions, which speed up the distribution process and make the life of patients easier, show roughly the same low level of impact, as shown to commissioner Dalli in the preview the other day.

Compared to other service sectors, such as banking or flight travels, the Internet impact in healthcare is still limited in most parts of Europe, which harms productivity, efficiency, service orientation and consumer involvement.


4. Short Intro to EHCI 2012

The Euro Health Consumer Index is the single pan-European measurement of how well national healthcare systems meet patient/consumer expectations with regard to user information, equal and timely access and treatment outcomes. The initial Index was put together 2005 and has since then expanded, today covering every EU member state and accession nations as well as Norway, Switzerland, Iceland, Albania and FYHR Macedonia, in all 33 countries. This year's update will bring Serbia into the system as the 34th country.

EHCI builds the ranking on ~40 indicators in five sub-disciplines: Patient rights and information, Waiting times, Outcomes, Range and reach of services and Pharmaceuticals. The selection of indicators is decided in co-operation with the External Reference Panel, a group of senior healthcare experts to advise on the Index composition. The Index outcomes are presented in a user-friendly way, with traffic-light colors to tell if a country performs quite well, medium or poor.

The sub-divisions are given a weight indicating how HCP looks at their respective importance, providing Outcomes and Waiting times with the highest weight. Depending on how well a national healthcare system responds to the indicator criteria a total maximum of 1 000 points can be rewarded. The last winner (2009) – the Netherlands – scored 863 points while the weakest competitor, Bulgaria, scored 448 points.

EHCI not only provides a status assessment for each of the 34 countries but as well gradually make longitudinal analysis possible, as performance data have been generated since 2005. To patients and care consumers EHCI is an opportunity for lay-persons to inform themselves, to compare and to take action to achieve the best possible healthcare. To healthcare industry stakeholders this unique benchmark has an awareness and opinion forming potential. Altogether, better performance transparency and common ways to foster accountability drives healthcare quality – a win-win situation for Europe!

The EHCI methodology is explained on our website www.healthpowerhouse.com.


5. I want the next newsletter!

Do you want the next EHCI 2012 newsletters in your mailbox? If so, just send us a request to This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will add you to the subscription list for free. The next letter will arrive March 29.

If you want to avoid receiving the newsletter, you can use the same address to disengage from the newsletter list.

This newsletter is produced by the Health Consumer Powerhouse Ltd. Head office: Vendevagen 90, SE-182 32 Danderyd, Sweden. Office phone: +46 8 642 71 40. Website: www.healthpowerhouse.com.
   

EHCI News, February 2012

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Health Consumer Powerhouse

 


Countdown for EHCI 2012
EHCI NEWSLETTER FEBRUARY 2012

 


Dear reader, Soon we'll have the pleasure of presenting the 2012 Euro Health Consumer Index. This newsletter will provide monthly snapshots of the Index production. The second "Countdown" edition contains the following pieces:
  1. Record patient response!
  2. Yes – there will be gaps!
  3. Norway neck to neck with Sweden?
  4. Short Intro to EHCI 2012
  5. I want the next newsletter!
Best Regards
Johan Hjertqvist, Founder & President



1. Record patient response!

European patients and patient organizations regard the Euro Health Consumer Index as a most important measurement of healthcare performance and patient opportunities! The record response to the 2012 EHCI patient survey, performed by the UK polling group Patient View, confirms that European patients are engaged in healthcare matters and willing to take part in actions to advance healthcare in their countries.

The Patient View 2009 survey for the last EHCI attracted 602 responses from 33 countries. As the 2012 EHCI research team now starts to evaluate this year´s response, the number of answers has doubled – to no less than 1 114! Every country in the new EHCI (i.e. 34, including Serbia as this year´s newcomer) was represented in the survey.

The patient survey covers 15 questions, focusing on patient rights, access to information and waiting times. Some countries, with a formal claim for good access to medical records (to pick just one indicator) the patient judgments will reveal confusing, or even painful, deviation between official patient rights and what patients perceive as hard reality…

2. Yes – there will be gaps!

In times of financial crisis, everybody asks HCP if we can notice signs of deterioration of healthcare access and outcomes. Will the new EHCI document a widening gap between rich and poor countries? Will austerity measures brake the since long ongoing general improvement of healthcare performance in Europe?

 

- Yes, responds Dr. Arne Bjornberg, head of HCP Index research and production. Though we are far from finished in our analyses, my impression is that the 2012 measurement will point to a number of highly interesting – yes, even alarming – conditions. The Index will most likely reveal a number of gaps and problem patterns related to the increasing financial pressure.
- Thankfully, the traditional disdain for politicians and administrators among the medical profession seems to help preserve treatment quality. Where we see tendencies of worsening performance is in areas of waiting times and increasing private, “out-of-pocket” payments for healthcare, explains Dr. Bjornberg.

Suregy Waiting Time
Click on image for larger version.

Note that in countries known for financial problems, waiting time scores have worsened, while in the three countries having the best finances in Europe: Austria, Finland and Sweden, scores have improved.

3. Norway neck to neck with Sweden?

Since the first EHCI (2005) Sweden has been alone in achieving top marks for the medical outcomes. The 2009 EHCI ranked Sweden no 1 in this segment, scoring All Green with the maximum 250 points, followed by Iceland, Denmark, Norway, and the Netherlands.

Working on the figures for the new EHCI, our index team finds that Norway seems to have done important progress improving medical treatment outcomes. Norway has been investing heavily in the healthcare sector, bringing the GDP share of healthcare to European top levels. Yet the pay off seems to have been slow. But now there seems to be a chance that Norway will be sharing the 2012 winner position for quality outcomes. About time for a country which in nominal dollars today spends more per capita on healthcare than the USA!

4. Short Intro to EHCI 2012

The Euro Health Consumer Index is the single pan-European measurement of how well national healthcare systems meet patient/consumer expectations with regard to user information, equal and timely access and treatment outcomes. The initial Index was put together 2005 and has since then expanded, today covering every EU member state and accession nations as well as Norway, Switzerland, Iceland, Albania and FYHR Macedonia, in all 33 countries. This year's update will bring Serbia into the system as the 34th country.

EHCI builds the ranking on ~40 indicators in five sub-disciplines: Patient rights and information, Waiting times, Outcomes, Range and reach of services and Pharmaceuticals. The selection of indicators is decided in co-operation with the External Reference Panel, a group of senior healthcare experts to advise on the Index composition. The Index outcomes are presented in a user-friendly way, with traffic-light colors to tell if a country performs quite well, medium or poor.

The sub-divisions are given a weight indicating how HCP looks at their respective importance, providing Outcomes and Waiting times with the highest weight. Depending on how well a national healthcare system responds to the indicator criteria a total maximum of 1 000 points can be rewarded. The last winner (2009) – the Netherlands – scored 863 points while the weakest competitor, Bulgaria, scored 448 points.

EHCI not only provides a status assessment for each of the 34 countries but as well gradually make longitudinal analysis possible, as performance data have been generated since 2005. To patients and care consumers EHCI is an opportunity for lay-persons to inform themselves, to compare and to take action to achieve the best possible healthcare. To healthcare industry stakeholders this unique benchmark has an awareness and opinion forming potential. Altogether, better performance transparency and common ways to foster accountability drives healthcare quality – a win-win situation for Europe!

The EHCI methodology is explained on our website www.healthpowerhouse.com.

5. I want the next newsletter!

Do you want the next EHCI 2012 newsletters in your mailbox? If so, just send us a request to This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will add you to the subscription list for free. The next letter will arrive March 29.

If you want to avoid receiving the newsletter, you can use the same address to disengage from the newsletter list.

This newsletter is produced by the Health Consumer Powerhouse Ltd. Head office: Vendevagen 90, SE-182 32 Danderyd, Sweden. Office phone: +46 8 642 71 40. Website: www.healthpowerhouse.com.
 

EHCI News, January 2012

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Health Consumer Powerhouse

 


Countdown for EHCI 2012
EHCI NEWSLETTER JANUARY 2012

 


Dear reader,

Soon we'll have the pleasure of presenting the 2012 Euro Health Consumer Index. This newsletter will provide monthly snapshots of the Index production. The first "Countdown" edition contains the following pieces:
  1. Who will be the 2012 Healthcare Champ?
  2. Short intro to EHCI 2012
  3. New indicators in the 2012 edition – input welcome!
  4. Will austerity measures impact?
  5. I want the next newsletter!
Johan Hjertqvist, Founder & President



1. Who will be the 2012 Healthcare Champ?

In a few months the 2012 Champion of European healthcare will be announced, as the new edition of the Euro Health Consumer Index (EHCI) is published. This comparison of how well the national European healthcare systems perform has become an industry standard for healthcare since the start in 2005. The 2012 edition will cover 34 countries using a growing matrix of around 40 indicators. The final matrix is still under development.

Who will be the winner of the new measurement? The last edition (2009) put the Netherlands in top – will ongoing NL reform affect that position? Will small but energetic competitors such as the 2009 runners-up, Denmark and Iceland, continue to climb? What about Norway, today spending more money (in "normal" USD) per capita on healthcare than the USA? What has happened among high-performers such as Austria, Switzerland, Germany and France since 2009?

It will take some years before CEE countries can compete for positions among the top 10. As Europe integrates the EHCI expands to cover new countries. This year, Serbia will be included for the first time (Albania joined already by 2009). The new ranking will indicate whether the performance gap between East and West and North and South is shrinking. Better health and healthcare equality is a EU top priority. Here EHCI 2012 will provide important status information.

2. Short intro to EHCI 2012

The Euro Health Consumer Index is the single pan-European measurement of how well national healthcare systems meet patient/consumer expectations with regard to user information, equal and timely access and treatment outcomes. The initial Index was put together 2005 and has since then expanded, today covering every EU member state and accession nations as well as Norway, Switzerland, Iceland, Albania and FYHR Macedonia, in all 33 countries. This year's update will bring Serbia into the system as the 34th country.

EHCI builds the ranking on ~40 indicators in five sub-disciplines: Patient rights and information, Waiting times, Outcomes, Range and reach of services and Pharmaceuticals. The selection of indicators is decided in co-operation with the External Reference Panel, a group of senior healthcare experts to advise on the Index composition. The Index outcomes are presented in a user-friendly way, with traffic-light colors to tell if a country performs quite well, medium or poor.

The sub-divisions are given a weight indicating how HCP looks at their respective importance, providing Outcomes and Waiting times with the highest weight. Depending on how well a national healthcare system responds to the indicator criteria a total maximum of 1 000 points can be rewarded. The last winner (2009) – the Netherlands – scored 863 points while the weakest competitor, Bulgaria, scored 448 points.

EHCI not only provides a status assessment for each of the 34 countries but as well gradually make longitudinal analysis possible, as performance data have been generated since 2005. To patients and care consumers EHCI is an opportunity for lay-persons to inform themselves, to compare and to take action to achieve the best possible healthcare. And to healthcare industry stakeholders this unique benchmark rooms an awareness and opinion forming potential. Altogether, better performance transparency and common ways to form accountability drives healthcare quality – a win-win situation for Europe.

The EHCI methodology is explained on our website www.healthpowerhouse.com.

3. New indicators in the 2012 edition – input welcome!

The introduction of additional indicators to the EHCI matrix is a process including many experts among government institutions, medical professions and patient groups. We welcome ideas from newsletter readers about what health care segments and parameters should be included in the future editions of the EHCI. Dialogue with users, co-workers and stakeholders will be a growingly important asset to improve the healthcare of tomorrow.

Please keep in mind that we measure healthcare systems performance from a consumer/patient angle. We look forward to your views! Send them to This e-mail address is being protected from spambots. You need JavaScript enabled to view it !

4. Will austerity measures impact?

"How will financial austerity measures hit healthcare? Will poor European countries fall behind, increasing the gap between the affluent and struggling national healthcare systems?" This is right now a very common question around our continent, not least worrying EU players with the task of reducing health and healthcare inequalities between member states.

Still, our impression is that European healthcare is characterized by steady improvement. One example to illustrate this trend is infant mortality, an indicator in the EHCI set. As this graph below shows, the situation is generally improving, with 20 countries scoring Green in 2010 as opposed to only nine countries five years earlier. At the same time HCP receives numerous signals that a different Index indicator: the introduction of new medicines into the public reimbursement system, might reveal an increase in the time-lag with funding cuts a possible reason (or excuse).

When published in May the 2012 EHCI will serve as an "early warning", indicating possible negative trends in European healthcare, calling for action. We will come back to this topic in future newsletters. Please let us know if you are sitting on experience or indicator ideas facilitating the EHCI reporting in this field!

Infant deaths in 2010 (or last available)

5. I want the next newsletter!

Do you want the next EHCI 2012 newsletters in your mailbox? If so, just send us a request to This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will add you to the subscription list for free. The next letter will arrive February 21.

If you want to avoid receiving the newsletter, you can use the same address to disengage from the newsletter list.

This newsletter is produced by the Health Consumer Powerhouse Ltd. Head office: Vendevagen 90, SE-182 32 Danderyd, Sweden. Office phone: +46 8 642 71 40. Website: www.healthpowerhouse.com.
   

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