Patients want to be treated like customers

Clarian, Indianapolis's largest health care provider has to aid consumers in their decisions launched the Clarian Quality web site

"It is Clarian's goal to improve patient care in Indianapolis, across Indiana and beyond, by an increased focus on continuous quality improvement," says Sam Flanders, senior vice president of medical quality for Clarian.

The quality site is grouped in nine categories:

- Volume (number of procedures)
- Patient safety
- Patient satisfaction
- Heart and Vascular
- Transplant (survival and wait times)
- ICU
- Diabetes
- General medicine
- Primary care


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